William Scott

Sydney · Australia · +61 (02) 9642-8263 · william@williamscott.id.au

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Experience

Customer Service Associate

MASTERS Home Improvement

Advise customers about suitable products for their outdoor living needs such as furniture, BBQs, plant nutrition and weed control.

Key Responsibilities

  • Greet customers in a courteous and friendly manner
  • Engage with customers to determine their needs
  • Explain usage of product and possible alternatives
  • Conduct transactions at both full service and assisted registers
  • Update customers via phone or email regarding status of special orders
  • Maintain aisles and shelves in a neat, tidy and fully stocked condition

2012 - 2014

Aircraft Maintenance Engineer (Avionics)

QANTAS Airways Limited

Carried out maintenance on wide body jet aircraft in a heavy maintenance role on navigation, communication, flight management, engine/fuel/hydraulic electrical systems and cabin services including lighting and entertainment systems.

Key Responsibilities

  • Adhere to CASA regulations
  • Personal time management
  • Task prioritising
  • Effective use of available spares
  • Adhere to OH&S policy
  • Accurate troubleshooting and fault analysis

1989 - 2006

Apprentice Aircraft Maintenance Engineer (Electrical)

QANTAS Airways Limited

Under supervision of qualified trades people carried out limited maintenance to aircraft avionic systems during a rotational apprenticeship through both hangar and workshop facilities.

1985 - 1989

Education

Certificate II Electrotechnology - Career Start

TAFE NSW - Chullora Campus

DC Circuits and Magnetism theory, Low Voltage Wiring layout and practice, OHS and AS/NZ 3000 wiring rules.

2011

Certificate IV Software Programming

TAFE NSW - Padstow College

Introductory object orientated programming concept using AVA, VB.Net and Microsoft SQL Server

2009

Diploma in IT - Networking

TAFE NSW - Lidcombe College

TCP/IP concepts, routing and switching. Linux and Microsoft server administration. Embedded Cisco Systems Networking Academy - CCNA curriculim. Project management skils.

2008

Employee Provided Training

QANTAS Airways Limited

  • Boeing 747-400 Avionics
  • Boeing 767-200/300 Avionics
  • Boeing 747-200/300/SP Avionics
  • Airbus A330 Familiarisation course

1990 - 2004

Avionics Trade Certificate

TAFE NSW - Padstow College

Comprehensive training in all aspects of electrical/instrument/radio maintenance of aircraft.

1989

Electronics Trade Certificate

TAFE NSW - Ultimo College

AC/DC principles, electronic circuit fault finding and design. Soldering technique

1986

Electronics Pre-Apprenticeship Certificate

TAFE NSW - Mt Druitt College

Introduction to electronics.

1984

Interests

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Awards & Certifications

  • Senior First Aid
    St John Ambulance Australia - 2011
  • OHS Construction Induction(White Card)
    WorkCover NSW - 2011
  • Cisco Certified Entry Networking Technician(CCENT)
    Cisco Systems Inc. - 2008
  • 1st Place - Dip of Information Technology(Networking)
    TAFE NSW - 2008
  • 1st Place - Cert III in Information Technology
    TAFE NSW - 2007
  • Certificate of Proficiency - Aircraft Maintenance Engineer(Avionics)
    Commissioner for Vocational Training - 1997
  • Craftsman's Certificate of Proficiency - Ground Engineer(Electronics)
    Apprenticship directorate of NSW - 1989
  • Flight Engineers Award
    Australian International Flight Engineers Association - 1989
  • Award for Chraftmanship
    Canterbury-Bankstown Regional Apprenticeship Committee - 1989
  • 1st Prize - First/Third/Second year of apprenticeship
    QANTAS Airways - 1985/1987/1988
  • Certificate of Commendation 2nd year of apprenticeship
    QANTAS Airways - 1986
  • 1st Place - Pre-apprenticeship Electronics Trade
    Mount Druitt Technical College - 1984